7dd Privacy Policy — Your information is completely safe with us

Welcome to 7dd's Privacy Policy. This policy is designed to clearly explain how 7dd handles your personal information. We believe transparency is the foundation of trust — so nothing is hidden here, everything is laid out plainly.

7dd is an online gaming and Sports Betting platform serving users in Bangladesh. Whenever you register, play games, or make deposits or withdrawals, you share some information with us. This Privacy Policy explains the full lifecycle of that data — from collection through to deletion.

This Privacy Policy is part of 7dd's Terms and Conditionsapplies in conjunction with. In the event of any conflict, the provisions of the Privacy Policy shall prevail.

7dd collects only the information that is necessary. Requesting unnecessary personal data goes against our policy. Below is a breakdown of the types of information we collect:

The above information is typically collected in three ways: (1) directly provided by you during registration or verification, (2) automatically recorded while you use the platform, and (3) received from partner payment services during payment processing.

7dd uses your data solely to improve service quality and enhance your experience. It is never shared with third parties for commercial purposes.

• Information required to create, verify, and manage your account is used for that purpose.
• Financial information is used to securely process deposit and withdrawal transactions.
• Device information is used to detect and prevent fraud, multiple accounts, and bot activity.
• Gaming activity data is analyzed to promote responsible gaming.
• Our support team uses your contact information to help resolve your issues.
• Aggregated data is used to generate anonymous statistics for platform improvement.
• Relevant data may be used to fulfil legal obligations.

7dd never sells your personal data to third parties under any circumstances. However, data may be shared in the following limited situations:

• Payment service providers: Data necessary for processing payments via Mobile Banking, Nagad, Rocket, and similar services is shared under strict confidentiality agreements.
• Legal obligations: Data may need to be disclosed for legal purposes in response to a court order or request from a government regulatory authority.
• Technology infrastructure: Limited technical data may be shared with cloud hosting and cybersecurity partners — always in encrypted form.
• Fraud prevention: Anonymised risk signals may be shared with fraud prevention networks in the gaming industry.

Cookies on the 7dd platform are used primarily to maintain your login session and improve platform functionality. We use three types of cookies:

• Essential cookies: Used to maintain login sessions and ensure platform security. The platform may not function properly without these cookies.
• Functional cookies: Remembers your preferences, language, and settings so you do not have to configure them each time.
• Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most. No personal identifiers are included.

Cookies can be blocked or deleted through your browser settings. Note that disabling essential cookies may affect certain platform features. 7dd does not use any advertising tracking cookies.

7dd employs industry-leading technology to protect your data. Even a single data breach is unacceptable to us — which is why we maintain security across multiple layers.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) provides an extra layer of security for your account.
• Suspicious login attempts are automatically detected and blocked.
• Regular security audits and penetration testing are conducted.
• Data backups are stored in secure offsite locations.
• Staff are granted access only to the data necessary for their role.

7dd gives you full control over your own data. You have the following rights, and exercising them is as simple as contacting our support team:

• Right to access: You can request to know what information 7dd holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: After closing your account, you can request that all data beyond legal obligations be deleted.
• Right to Portability: You can request an export of your data in a machine-readable format.
• Right to object: You can object to the use of your data for specific purposes.
• Right to Restrict Processing: You can request that data processing be temporarily restricted under certain circumstances.

All rights-related requests are processed within 30 business days. For complex cases, up to 60 days may be required, and you will be informed in advance.

7dd strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and identity documents are required during the KYC process to confirm it.

If any data belonging to a minor is collected inadvertently, it is deleted immediately upon discovery and the associated account is closed. Parents or guardians who suspect their child is using the platform should contact our support team without delay.

7dd does not retain your data beyond what is necessary. All information is stored while your account remains active. After account closure, separate retention periods apply depending on the type of data:

• Transaction records and financial data: up to 5 years, as required by law.
• KYC and identity verification documents: up to 3 years.
• Communication and support history: up to 2 years.
• Gaming activity logs: up to 1 year.
• Marketing preferences and cookie data: within 90 days of account closure.

Once the retention period expires, data is permanently deleted or anonymized in a way that makes identification impossible.

7dd may update this Privacy Policy from time to time — due to new legal requirements, technical changes, or service improvements. For significant changes, you will be notified in advance by email or via an in-platform notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will tell you when changes were last made.

If you have any questions, concerns, or complaints about this Privacy Policy, the 7dd support team is ready to help. Our team communicates in Bengali and typically responds within 24 hours.

Once a complaint is submitted, you will receive a reference number. If it is not resolved within 30 business days, an escalation process will be initiated. We take every privacy concern seriously.